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On-Line Data Access - Help Page
     



1.  I am already a member of NMP why do I have to send in another registration form?

2.  Why do I get an error message when I type in my user name and password?

3.  Why do I have to Fax / Mail the form rather than using e-mail?

4.  Why can't I register online as I did for my bank?

5.  What is the difference between registering as a contract, company or practice?

6.  How can I speed up access to NMP's pages?

7.  How can I have access to both my company's information as well as my own?

8.  Does registration bind me contractually to NMP in any way?




I am already a member of NMP why do I have to send in another registration form?

Answer: The application form is to allow NMP clients to have online access to their medical aid information. The application form is used to confirm authority and to give a user name and password for access into the system.



Why do I get an error message when I type in my user name and password?

Answer: There are a number of reasons why this might happen 

You have not registered and thus your user name is not in the system. You will need to register by filling in the application form. Your user name and password is case sensitive and you
are not using the correct case. Make sure that you type in your user name and password with the same case that was given to you. The user name and/or password that you have received might not be correct. To confirm that you have the correct user name and password send e-mail to webreg@nmp.co.za stating your user name and contract,
company or practice number.



Why do I have to Fax / Mail the form rather than using e-mail?

Answer: For security reasons NMP needs conformation that the person applying for online access is who they say they are. NMP must ensure that the right people see the right information. Thus we need a signature to validate the application.



Why can't I register online as I did for my bank?

Answer: You already have a PIN (Personal Identification Number) number for your bank account which you received in person from the bank. NMP has never issued you with a PIN before and this is what you are applying for when you send us your application form.



What is the difference between registering as a contract, company or practice ?

Answer: If you register using your contract number you will only have access to you own contract information. If you register as a company you will have access to company statements and correspondence. Likewise practices will have access to practice statements and correspondence. Registered practices are also able to check if a member is currently on
benefit.



How can I speed up access to NMP's pages?

Answer: Most browses give you the option of turning off automatic loading of images. If the images are turned off the pages will down load quicker. In Netscape you can find this
option in "Options" on the menu bar. In Internet Explorer it can be found in "View".



How can I have access to both my company's information as well as my own?

Answer: Assuming that you have company authority to access company information. When you fill in the application form state both you contract number as well as your company number. If you state both of these numbers on a single application form you will
be given only one user id and password. With this user id you will have access to both you personal information as well as the company's information. If you would prefer to view the company information separately from your personal information, send in two application forms. One form stating your contract number and the other form stating the company number. The company will be telephoned to check that you are entitled to view company
information.


Does registration bind me contractually to NMP in any way ?

Answer: No it does not bind you at all. It is only needed to give you access to NMP's online WEB pages. When you register you will be given a user id and password. Which you use to query your account.

If you have comments or suggestions please contact us.