How does the Programme work ?

• Members of the medical scheme are informed of the HIV/AIDS benefit (or chronic medication benefit) and HIV/AIDS disease management programme by articles in relevant newsletters, booklets, brochures, etc. Existing literature routinely sent to members by the scheme and administrator is used extensively.
• Members who need additional information, or who want to register themselves onto the HIV/AIDS disease management programme can phone 012 – 673 8901.
• A dedicated, experienced HIV/AIDS disease manager (a professional nurse) will provide information about the registration procedure and a registration form will be forwarded to the member.
• Completed registration forms are returned to Mx Health by using a separate postal address, P.O. Box 9698, Centurion 0046. Completed forms can also be faxed to 012- 673 8927 (a separate, confidential fax number)
• A HIV/AIDS disease manager will initiate a sequence of approximately 3 telephone calls over the next year to give advice and support and to monitor treatment response and compliance.
• Specific member materials dealing with information about the infection, various complications, monitoring blood tests, and lifestyle management are mailed to the participant on an ongoing basis.
  
  
• In specific cases where the medical scheme is using the medicine management services of Mx Health Institute for authorisation of chronic medication, the member needs to forward a chronic medication application form to Mx Health chronic medication department. If the chronic medication is HIV/AIDS related, the HIV/AIDS disease manager will call the member and explain the existence and possibility of enrolment onto the HIV/AIDS disease management programme. A registration form will be forwarded to the member and the same process will follow.